Question 1

What is PokerGG.co.il?

Accepted Answer

PokerGG.co.il is the official Israeli club on GGPoker's ClubGG platform. We're an Israeli agency accompanying players to a closed community — with Hebrew/English support, weekly tournament schedule, rakeback and personal support.

Question 2

What is ClubGG?

Accepted Answer

ClubGG is GGPoker's official poker app for managing private poker clubs — closed groups of players with a local Host. Available on mobile and Windows.

Question 3

What is Club ID 187197?

Accepted Answer

It's PokerGG.co.il's unique identifier within the ClubGG app. Entering this ID when joining identifies you as one of our joiners and routes you to agent approval.

Question 4

How do I join the club?

Accepted Answer

1) Download the ClubGG app (Android/iOS/Windows/Mac). 2) Register with GGPass and verify email. 3) Click Join Club and enter 187197. 4) Send us the Player ID on WhatsApp and we'll approve within minutes. Full guide at /en/join.

Question 5

How much does it cost to join?

Accepted Answer

Joining the club is free. No membership fees. Actual play requires purchasing chips via GGPoker's Cashier inside the app.

Question 6

Do I have to be a pro?

Accepted Answer

No. The club has players at all levels — beginners, mid-tier and pros. Personal onboarding for newcomers and Micro Stakes available.

Question 7

What's the minimum age?

Accepted Answer

Minimum age at the club is 21. The platform requires 18+, but PokerGG.co.il maintains 21+ as responsible gaming policy.

Question 8

Is there a desktop app?

Accepted Answer

Yes. ClubGG is available on Windows and macOS as desktop software. Links at /en/download/windows and /en/download/mac.

Question 9

Is there an iPhone app?

Accepted Answer

Yes. ClubGG is on App Store for iPhone and Google Play for Android. Install guides at /en/download/ios and /en/download/android.

Question 10

Does the app take a lot of memory?

Accepted Answer

No. Mobile takes under 200MB. Windows version ~300MB.

Question 11

Do I need VPN?

Accepted Answer

No. ClubGG runs directly from Israel without VPN. VPN use is not recommended — may cause account block.

Question 12

How do I deposit and withdraw?

Accepted Answer

Deposits and withdrawals are made directly with GGPoker via Cashier in the app. Methods: credit card, e-wallets and crypto. Detailed guide at /en/how-to-deposit.

Question 13

How long for a withdrawal?

Accepted Answer

Depends on method: credit card — 1-3 business days; e-wallet — up to 24 hours; crypto — up to 2 hours. After KYC approval.

Question 14

What is KYC?

Accepted Answer

Know Your Customer — GGPoker identity verification before withdrawal. Requires ID + address proof. One-time, then withdrawals are fast.

Question 15

Are there withdrawal fees?

Accepted Answer

GGPoker doesn't charge for the first withdrawal per month. Additional withdrawals may have small method-dependent fees.

Question 16

Does PokerGG.co.il receive money directly?

Accepted Answer

No. We don't receive deposits or transfer money. All funds go through GGPoker only.

Question 17

What is rakeback?

Accepted Answer

Rakeback is a partial refund of the fee (rake) you paid the club. PokerGG.co.il members get automatic weekly rakeback by play volume.

Question 18

How do I receive rakeback?

Accepted Answer

Rakeback is calculated weekly and streamed automatically to your ClubGG balance. Viewable in club transaction history.

Question 19

What is VIP?

Accepted Answer

VIP track for consistent players — higher rakeback, access to closed tournaments, internal league prizes and priority support. Details at /en/vip.

Question 20

What tournament types are there?

Accepted Answer

Freezeout, Bounty, Rebuy, Turbo, Deep Stack, Heads-Up and satellites for main events. Full weekly schedule at /en/tournaments.

Question 21

Are there Freerolls?

Accepted Answer

Yes. Weekly Freerolls for club members with real money prizes. Schedule at /en/freeroll-poker.

Question 22

Are there WSOP satellites?

Accepted Answer

Yes. GGPoker is an official WSOP partner, with satellites to Main Event and other main events.

Question 23

Is the game fair?

Accepted Answer

Yes. GGPoker network uses certified RNG, active anti-bot and real-time collusion detection. Details at /en/security-fairness.

Question 24

Can you see my cards?

Accepted Answer

No. Even the club Host has no access to player cards. We only see aggregate statistics: rake, hands, rakeback.

Question 25

What if my account gets hacked?

Accepted Answer

Can be immediately suspended via agent or app. GGPoker runs identity-verified recovery. Enable 2FA on GGPass.

Question 26

How to report a suspicious player?

Accepted Answer

Directly on WhatsApp to agent: player ID, date and time. Team opens investigation and forwards to GGPoker Fair Play team.

Question 27

Is the game legal in Israel?

Accepted Answer

ClubGG is an international poker platform. It's the player's responsibility to comply with their country's laws. We don't provide legal advice. Full info at /en/is-poker-legal-israel.

Question 28

Is there tax on gains?

Accepted Answer

Poker gains in Israel may be taxable per Section 2A of the Income Tax Ordinance. Player is responsible for consulting an accountant.

Question 29

What is responsible gaming?

Accepted Answer

Managing budget, time and behavior. We provide self-limitation tools — deposit limit, time limit and self-exclusion. Details at /en/responsible-gaming.

Question 30

What if I have a gambling problem?

Accepted Answer

Contact the Responsible Gaming Center in Israel (03-6386777) or BeGambleAware. The club supports every suspension request and won't pressure you to continue.

Question 31

Is there support in English?

Accepted Answer

Yes. Our team is available 24/7 on WhatsApp in Hebrew and English — before, during and after play.

Question 32

How do I contact an agent?

Accepted Answer

On WhatsApp via the floating button on the site, or at /en/contact.

Question 33

What if I got stuck mid-hand?

Accepted Answer

Screenshot and note hand ID. Send to agent — we'll open a ticket with GGPoker support and ensure chip refund if hand wasn't completed correctly.

Question 34

Are there beginner tutorials?

Accepted Answer

Yes. We have detailed guides in English: /en/how-to-play-poker, /en/poker-rules, /en/poker-hands and more. Plus personal agent onboarding for newcomers.

Frequently Asked Questions — PokerGG.co.il

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